2022 HW Insider: Lee Jelenic
As United Wholesale Mortgage’s (UWM) Chief Innovation Officer, Lee Jelenic leads the client experience, government affairs and investor relations teams. His passion for providing exceptional client experience is evident throughout the company and has resulted in an elevated NPS (+87), with over 82% of all client requests and inquiries being answered in less than 90 minutes. Leading his teams with a “never relax” mentality, Jelenic has played an instrumental role in the growth of UWM, helping to maintain its rank as the No. 1 wholesale lender in the country.