THE UWM STORY
The #1 Wholesale Mortgage Lender In The Country
UWM has been the #1 wholesale lender in the country for six consecutive years now — and with 20% market share and counting, it’s a title we intend to keep for many years to come. Because even after 35 years of exponential growth, we continue to expand our operations at an unprecedented pace as we follow a long-term plan developed to keep us ahead of the curve and strategically prepared to take full advantage of any future ebbs and flows of the mortgage industry.
But what exactly is a wholesale lender? Instead of offering mortgages directly to consumers, we work exclusively with independent mortgage brokers across the country to help them provide a client experience far superior to that of any bank or retail mortgage lender. We also use our considerable resources and leadership position to provide training, technology, marketing support and more to help our entrepreneurial partners compete, win and grow their businesses — because the more successful they are, the more successful we will be.
A Better Broker And Borrower Experience
At UWM, our mission is twofold: to make the mortgage process better for our broker partners and to help them deliver an unparalleled experience to their borrowers. We do so by focusing on client experience. We hire great people and train each and every one of them to provide friendly, personal service through every stage of the loan process. We pick up every call, respond to every email and have a system in place that allows us to answer questions and resolve any issues in minutes, not days. We also give our broker partners direct access to a dedicated in-house account executive as well as their own teams of underwriters and closers. And they, in turn, are able to provide their clients with a cheaper, faster, easier mortgage process that takes an average of just 17 days from start to finish, compared to the industry average of 45 to 60 days.
Technology That Drives The Industry
We subscribe to a build versus buy philosophy. Much of the exceptional service we provide is the result of proprietary technology conceived, designed and built by our own in-house developers. As leaders in the mortgage industry, we are uniquely able to foresee the needs of our broker partners and develop technology that makes it possible for them to compete on a much higher level. We also develop technology that we simply give to our broker partners to use with their clients — like Blink+, a tool that lets our brokers take online mortgage applications 24 hours a day (and includes Point of Sale, Loan Origination System and Customer Relationship Management capabilities); UWM InTouch, a powerful mobile app that allows them to manage their loans right from their phone; and Brand 360, a multifunctional marketing tool that makes it easy for brokers of all sizes to market themselves to potential borrowers and real estate agents and helps generate repeat and referral business.
From one-person broker shops to large, multi-state corporations, UWM partners exclusively with mortgage brokers, correspondents and financial institutions because we know they’re the best choice for borrowers.
As a publicly traded company (NYSE: UWMC), UWM is committed to growing the broker channel, educating consumers about why brokers are better and helping brokers win. To learn more, visit our Investor Relations page.