Sales

Our sales team is focused on one goal: relationships.

Sales

“There are so many opportunities at this company to grow. We are encouraged to forge our own path. One that we find rewarding, which ultimately provides the greatest value to our clients.” — Sean Laidler, Team Leader, Sr Account Executive

Our sales team is redefining the industry by getting to know you—the Broker. Our goal is to make your life easier every step of the way. We want your experience to be one for the record books; one that compels you to tell everyone you know (even strangers!) what a great process it was. Making lending easy for our clients is a way of life for us.

Underwriting

We beat the industry standard for the underwriting process by 20 days.

Underwriting

“Our job is more than just lending. It’s knowing our clients — even outside of work. That their kids play soccer or that their wife just got out of the hospital. It’s striving to be better, because we care about the people we work with and want them to succeed. That’s what makes it better here. That’s why I love working here.” — Joe Harrison, Underwriter II

Our team of 200+ underwriters has a single focus: client service. We know that great communication and making ourselves completely accessible is what sets our underwriting process apart. Our people are solution-oriented, working tirelessly to make sure your loan closes as quickly as possible. In fact, we often beat the industry standard by 20 days. That’s why we provide a level of service the industry has never seen before and why our clients keep coming back.

Pronto

A solutions-focused client service supergroup made up of experts from every discipline.

Pronto

“It's wonderful to work on a team of so many elite individuals. We share knowledge and strive every day to become excellence in action! We are more than just a team, we are family.” — Abbi Jung, Pronto Team Lead

Rock music has supergroups. We have Pronto. At UWM, Pronto is a solutions-focused client service supergroup dedicated to making sure your toughest questions get answered, your trickiest circumstances get resolved and your highest expectations are met. Doctors have specialists. We have Pronto.
Pronto is much more than a help desk. They don’t exist solely to solve problems. They work hand-in-hand with your Account Executive to provide a level of service, support and guidance that goes far beyond any other lender so that your loans stay on track.

Training

The main ingredient for our success.

Training

“Each of our trainers has their own style. They each have their own brand of humor, classroom delivery, and area of expertise but there’s a common thread that binds them all together: any one of our trainers will tell you what they love most about their role is helping their fellow team members get better. They’ll say their mission is making sure every one of our team members is equipped with the tools they need to be successful. ” — Michael Krist, Training Team Lead

We make sure every single employee at UWM is on top of their game and on top of the industry. We’re the professors of the company, educating departments so they are ahead of the curve. With over 500,000 minutes of training available, we have developed an elite educational platform for those who work here—and we have already completed 29,000 courses as a team! We are all-stars in the industry because we are fine-tuning our playbook every day to deliver exceptional client service.

Operations/ Administration

The glue that holds the company together.

Operations/ Administration

“There is a genuine respect across our teams. I am proud to represent United Wholesale Mortgage.” — Kelly Woodham, Accounts Payable Analyst

A movie never makes it to the big screen without all of the behind-the-scenes work to make the production happen. The same can be said for our operations and administration teams. They work round the clock to keep our company functioning smoothly so we can focus on our clients. They are the glue that holds the company together.

Technology

We constantly strive to create state-of-the-art technology.

Technology

“It’s great to be part of a company that gives you the resources necessary to really drive innovation through technology. We are able to work with state-of-the-art technology to create tools the industry has never seen.” — Ryan Kraft, Jr. Cyber Threat Analyst

We focus so much on technology some might call us obsessed. Our goal is to bring state-of-the-art technology to our company so we can make our clients’ lives easier. What if the technology doesn’t exist? We create it. Just like we created a mobile app so Brokers and Correspondents can not only track their loan through the entire process anytime and anywhere, but they can lock it in on the go, too! Our tech team takes innovation to the next level and makes the complex simple for our clients.

Marketing

The creative genius behind our company's brands.

Marketing

“The culture and environment we have at UWM is unlike anything I’ve ever been a part of! We work hard and have fun doing it. The energy, team work and positive attitudes that surround me make me want to come to work every day” — Dave Dolinshek, Sr. Digital Marketing Strategist

The genius behind UWM’s brand, our marketing team, fuels creativity and innovation throughout the entire company. Everything you see, from this website to social networking, to customizable marketing materials and the entire Broker experience, is something they’ve touched in order to keep our clients happy and make it an unforgettable experience. Not only do they put their creative minds to work for our clients, but they also make sure employees come to work excited every day, making United Shore and UWM one of the top workplaces in the country.

Closing

The last stop of the loan—and the one that will bring you back.

Closing

“This team is passionate about making sure every client finishes their loan process with a smile on their face. It’s a great feeling hearing the excitement in someone’s voice and knowing you contributed to their happiness. That is what makes it rewarding to come to work every day.” — Heather Cherry, Closing Team Lead

We’re the last step. The final bell. The finish line. Our job is to get you into the end zone by making sure your loan is ready for closing. We work hard to make sure your loan closes as quickly as possible while providing an out-of-this-world experience. How do we do this? We live by the mantra “work hard, play hard” in our department.

Legal/ Compliance

Our legal experts help us stay on track in a constantly evolving industry.

Legal/ Compliance

“I am constantly expanding my knowledge to better serve our clients. I feel that the more I know the better equipped I am to continuously push us to be at our best.” — Kevin Kassa, Compliance Implementation Analyst

Being in the mortgage industry means that you have more guidelines to follow than a library has books. That’s why we have our legal experts to keep us in line and following the rules. They guide our company through the maze of regulations. Not only do they stay on top of industry guidelines, they also handle audits, review contracts, and translate everything into plain English for those of us who didn’t take the bar.

Team Member Services

From training programs to continuous education, we make sure our people are on top of their game.

Team Member Services

“Our people are our greatest asset, they are the heart and soul of UWM, responsible for providing a memorable client experience every day. I love being in a position to bring our greatest assets through the door.” — Judie Levitt, Talent Acquisition Manager

People are our greatest asset. Our Human Resources team doesn’t just say it. They live it. Everything from developing internship programs to leadership programs to making sure our entire company has the benefits, support, and training we need to excel at our jobs, they are on it. Happy people equals happy clients!

Finance

Our budget managers plan for market swings and make sure we stay at the forefront of the mortgage industry.

Finance

“It means something when our chairman stops by my desk, knows my name, and says how much he appreciates the hard work I am doing. It makes you want to work even harder.” — Elizabeth Steffer, Accountant

While your grandmother always told you to spend your money wisely, our finance department is the one that holds us to it. Our designated number crunchers manage our budgets and control our dollars to make sure everything adds up. They make sure we have the funds to stay at the forefront of the mortgage industry.

Secondary Marketing

We are constantly translating data into rates while making the lock process easy for you.

Secondary Marketing

“We’re constantly looking for ways to make our brokers’ lives easier. Everyone here has their ideas heard and is in a position to make a difference.” — Michelle Parkison

We have our finger on the pulse of the industry. Our computers looks like the stock exchange as we constantly monitor the markets. We’re here to translate that data into rates for you and make the lock process painless. Our job is to make yours easier and we do it better than anyone in the industry.