Speed. Service. Satisfaction.
A great client experience is key to success – and that’s why we make it a priority. In fact, we have an entire team dedicated to ensuring the interactions between UWM team members and our clients are always first class. What the Client Experience team does best is listen — we take your feedback seriously and use it to help create and implement actionable improvements to our process. Our goal is to be the #1 client service company in the world by focusing on speed, service and your satisfaction!
The last stop of the loan — and the one that will bring you back.
The closing team represents the last step. The finish line. The end zone where you get to do your victory dance. Our job is to make sure those final few yards go as quickly and smoothly as possible while providing an out-of-this-world experience. We know how important the closing process is for both you and your borrowers. So we make sure your dedicated closing team is available to you when you need them with the kind of direct communication that wows your clients and helps you get referrals.
Our budget managers plan for market swings and make sure we stay at the forefront of the mortgage industry.
Even though we always put relationships above transactions, we wouldn’t be the #1 mortgage lender if we didn’t keep a close eye on our finances. That important responsibility falls to our talented and calculating Finance team. They crunch the numbers, balance the books, manage our budget and make sure everything adds up – right down to the penny. They make sure we maintain enough funds to keep up with our brokers, so we can continue helping borrowers realize the American dream.
Building relationships with government stakeholders
Having an in-house team that cultivates and manages relationships with government stakeholders benefits our business and our clients. Our Government Affairs team works with local, regional, state and federal agencies on behalf of UWM independent mortgage brokers. And it helps us do what we do best — watch out for the best interests of your business.
Building connections within the finance community.
Our Investor Relations team handles a list of responsibilities that are key to the success of our day-to-day affairs here at UWM. This includes a strong focus on educating and building meaningful connections with research analysts, institutional investors and retail investors.
Our legal experts help us stay on track in a constantly evolving industry.
Being in the mortgage industry means that you have more guidelines to follow than a library has books. You’d need a team of legal experts to keep track of it all. Thankfully, UWM has one of the best. Our Legal and Compliance team keeps us in line and following the rules. Not only do they stay on top of industry guidelines, they guide our company through the maze of regulations, handle audits, review contracts and translate everything into plain English for those of us who didn’t take the bar.
Delivering exceptional service even after the closing.
The UWM Loan Servicing team focuses on servicing, maintaining and onboarding loans. It’s a process with a lot of moving parts and this team excels at providing a great mortgage experience after the loan closes. Our focus will always be to serve the customer — with specialists who are committed to providing borrowers with an outstanding personal experience every single time.
The creative genius behind our brand — and yours.
The UWM Marketing team fuels creativity for our company as well as yours. Everything you see, from this website to our social networking, customizable marketing materials and throughout the entire broker experience, was created to deliver an unforgettable experience for you. Not only do they put their creative minds to work for your business, they’re also focused on helping to grow the wholesale channel through PR efforts and other initiatives that show home buyers why brokers are better.
The stars behind the scenes.
Before a movie can ever make it to the big screen, there’s a great deal of behind-the-scenes work that makes the production possible. At UWM, that important but often unrecognized role is played by our Operations and Administration teams. They work around the clock to keep our company functioning smoothly so we can focus on you, our clients. Their names might not be in bright lights up on the marquis, but they are truly superstars at everything they do — and they do it all for you.
Monitoring risk on a daily basis.
At UWM, we monitor every single transaction we touch for suspicious activity. Our Risk Management team assesses potential business risks by overseeing, analyzing and reviewing every aspect of every loan. This watchful eye assures our practices are being upheld and loan guidelines are being met to protect your business, as well as ours.
Our Sales team is focused on one goal: relationships.
Our Sales team is redefining the industry by getting to know you and your business. And we’re committed to making your life easier every step of the way by guiding you, coaching you, supporting you and championing your success. Your dedicated inside account executive will keep you up-to-date on our latest products, services and technology so that you can make the most of your partnership with UWM. And they’ll give you all the tools you need make your and your borrowers’ dreams come true.
We are constantly translating data into rates while making the lock process easy for you.
The Secondary Marketing team has their finger on the pulse of the mortgage industry. Their computers look like the stock exchange as they constantly monitor the markets and analyze trends that impact our business. One of their most important responsibilities is to translate the data they uncover into rates for you and your borrowers so that we can keep our lock process simple and worry-free. Their job is to make yours easier — and they do it better than anyone in the industry.
TEAM MEMBER SERVICES
We support our people to make sure they’re always on top of their game.
TEAM MEMBER SERVICES
People are our greatest asset. Our Team Member Services team (they’re much more than your average HR department) doesn’t just say it — they live it. They’re responsible for everything from developing internship and leadership programs to making sure our entire company has the benefits, support and training we need to excel at our jobs. They help make sure all of our people are taken care of so that we can better serve you and your business. After all, happy people equals happy clients!
We never stop innovating.
At UWM, we focus so much on technology that some might call us obsessed. That’s because we never stop innovating. We’re constantly looking for new ways to make your job easier and our processes simpler and faster. If there’s a better way of doing things, we’ll find it. If the technology doesn’t exist, we’ll build it from scratch. Our Technology team works closely with our broker partners to understand what you want and what you need to take your business to the next level — often before you do.
The main ingredient for our success.
We make sure every single team member at UWM is on top of their game, on top of the industry and always ahead of the curve. As the professors of the company, a big part of our job is to educate our teams so that they can better serve you. We also help train clients like you though Success Track, with complimentary programs for broker owners, LOs and processors. We’re the all-stars in the industry because we are continually fine-tuning our playbook to deliver exceptional client service.
We beat the industry standard for the underwriting process by 20 days.
Our team of 1500+ underwriters has a single focus: client service. We know that great communication and making ourselves completely accessible is what sets our underwriting process apart. Our people are solutions-oriented, working tirelessly to make sure your loans close as quickly as possible. In fact, we close most loans two to three times faster than most other lenders, usually in 17 days or less. And we do it while providing a level of service the industry has never seen before.