DIRECT ACCESS

Content Details - Direct Access

COMMUNICATE DIRECTLY WITH YOUR UNDERWRITERS AND CLOSERS

At UWM, we know that communication is what keeps your business moving. Which is why we give you direct access to the underwriters and closers who work on your loan, why we assign the same team of underwriters to all of your loans, and why we ensure that they’ll all either pick up when you call or respond to your voicemails and emails within three hours every time. We also make sure our teams are sufficiently staffed to handle your craziest days and your busiest seasons — all so you can deliver the best service possible to your borrowers. 

KEY FEATURES

  • Get direct access the underwriters and closers who work on your loans
  • Work with the same team of underwriters on all of your loans
  • Have all calls and emails returned within three hours every time

WHAT THEY'RE SAYING

Nothing is more valuable to me than being able to call up my underwriters and closers whenever I need them — and actually have them answer the phone! Everything gets done so much faster that way. They’re in the file. They have the expertise. And they even get to know the way I do business.

Ross Gabriel

President, Gabriel Financial Group

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