Good. Better. Broker.

What does it take to succeed in the mortgage industry? Brokers who are “All In” with United Wholesale Mortgage know better than anyone and want to share their knowledge with you in a new podcast called Good. Better. Broker., your go-to source for expert advice from the best in the industry.

Going Above and Beyond What’s Expected to Create a Memorable Client Experience

If all independent mortgage brokers essentially offer the same products, rates and turn times, what are you doing to set yourself apart? Listen to Episode 63 of Good. Better. Broker. as we talk with an Arizona-based mortgage broker who leaves lasting impressions on her borrowers and real estate partners by going the extra mile at every step until a loan crosses the finish line.

In this episode of the Good. Better. Broker. podcast, you’ll learn how to create a ‘wow’ client experience by doing all the little things well.

In this episode, we discuss ...

• 1:33 - How Lauren looks at helping clients achieve financial wellness
• 2:21 - Lauren’s definition of a ‘wow’ client experience
• 3:18 – How Lauren impresses listing agents
• 4:28 – Lauren’s approach to helping her first-time homebuyer clients
• 5:21 – Lauren’s strategy with sellers’ agents
• 6:32 – How Lauren helped a client beat out an all-cash offer
• 7:31 - Lauren's approach to communication with her borrowers
• 8:44 – Why Lauren is mindful of the words she uses in conversations with borrowers
• 9:58 – The importance of answering ‘the why’ for borrowers
• 13:04 – Lauren’s advice for learning new strategies as a loan originator
• 13:56 – Why Lauren thinks it should be fun to get a mortgage
• 15:59 – How Lauren makes her clients remember her for future business
• 17:44 – How Lauren goes above and beyond to impress her real estate agents
• 19:36 – Lauren’s advice for mortgage brokers looking to create a wow experience

Resources Mentioned in This Episode:

• Mortgage Coach

Meet The Guests In This Episode

Lauren Fisco

Lauren Fisco is an independent mortgage broker who is dedicated to finding the right strategies for her clients and referral partners. Lauren spent over 20 years as a fitness professional helping clients achieve goals that seemed out of reach. She believes that everyone deserves a well-structured plan that is specific to their individual needs, not just with their health but with their finances as well. Lauren employs a strategy-based approach to home financing that strengthens and builds wealth by leveraging intentional debt to maximize an individual’s net worth. With just 5 years in the mortgage industry, Lauren has used her insatiable desire to learn, her fascination with the “puzzle” and her ability to connect with clients with empathy and understanding to provide over 300 families with a “wow” experience.